After receiving an account for collection...

an acknowledgement of the account is sent to the client, showing not only receipt of the account, but also verifying the information given.  Each account is assigned a file number for internal control and is set up in an individual file to ensure personal handling.  It greatly enhances our efforts if complete information on the account is given at its placement, such as, phone number, contracts, promissory note, credit application, notes on previous experience, etc.  On consumer accounts, a federally mandated disclosure is provided to the debtor in writing.

If payment in full cannot be arranged, a program is negotiated for payments on the account, subject to client's approval.  If this arrangement is not possible, we further investigate the consumer's circumstances, and report to the client, along with our recommendations for the further handling of the claim.

Confirming letters of arrangement for payment are sent to the consumer, as well as a report to the client informing them of our progress.  The account is then filed in an automated follow-up system by date, which ensures that should the arrangements not be kept, the account is returned to be immediately called again.

If it appears feasible, we will provide our suit recommendations for our client's approval.

The exact handling of each account is quite dependent upon the situation of the consumer; at all times the client is kept fully informed as to progress and has ultimate control over the handling of the account. 

 
Home Office Cleveland Office Columbus Office Kentucky Office
2323 Park Avenue
Cincinnati, Ohio 45206-2788
513-961-5311
513-961-0075 Fax
6500 Pearl Road, Suite 102
Parma Heights, Ohio 44130
440-843-7100
440-843-7101 Fax
The Thomas Building
#24 Huber Village Boulevard
Westerville, Ohio 43081-3366
614-895-2450
614-895-2475 Fax
16 West Fourth Street
Newport, Kentucky 41071
859-291-1274
859-291-1289 Fax

Disclaimer - These materials have been prepared by Thomas & Thomas for informational purposes only and are not legal advice. This information is not intended to create, and receipt of it does not constitute, an attorney-client relationship. Internet subscribers and online readers should not act upon this information without seeking professional counsel. Do not send us information until you speak with one of our attorneys and receive authorization to send that information to us. While we would like to hear from you, we cannot represent you until we know that doing so will not create a conflict of interest. Accordingly, please do not send us any information that may involve you until you receive a written statement from us that we represent you. If you are not already a client of the firm, the most appropriate way for you to initiate a possible representation is to contact an attorney at our law firm by telephone. The attorney first will take you through our conflict of interest procedure and see that you are put in touch with the attorney best suited to handle your matter. When you receive an engagement letter from that attorney, you will be our client and we may exchange information freely. Thomas & Thomas' Web site provides links to other sites that may be useful or informative. These links to third party sites or information are not intended, and should not be interpreted by readers, as constituting or implying our endorsement, sponsorship or recommendation of the third party information, products or services found there.

Web Design By Top Ten Marketing. Copyright 2013 Thomas & Thomas - Attorneys At Law, LLC. All Rights Reserved.